Enterprise Solution Packages

SolaGateway

This is a world-class email gateway for small to medium-sized Internet Service Providers (ISPs) or MSPs (managed service providers) looking for a better tool to battle email threats while also ensuring their clients’ outstanding deliverability and security.

Protecting against inbound malware, spam, phishing, and Denial of Service attacks with the SolaGateway Email Security Gateway ensures that corporate productivity is not harmed by email-based attacks. Inbound email communications are governed by comprehensive standards that may be enforced with the help of powerful and customisable policies.

We offer a full license model, as well as training, installation, and support, all at very reasonable pricing.

The SolaGateway Email Security Gateway manages and filters all inbound and outbound email traffic to protect businesses from email-borne risks and data leaks.

The SolaGateway Email Security Gateway is a complete email management system that allows businesses to encrypt communications and use the cloud to spool email if mail servers go down.

We offer a full license model, as well as training, installation, and support, all at very reasonable pricing.

For more information contact us through the contact box on our website.

SolaRecords

Records management software is supported by SolaRecords document management. Enterprise Content Management, or ECM, is a phrase coined by information professionals in 2005 and has competed with concepts like EDRMS and ERMS. There is a lot of literature on document management terminologies like ECM, EDRMS, ERMS, DM, and KM, among others, which are more influenced by marketing norms than objective causes.

However, we prefer the name EDRMS (Enterprise Document and Record Management System), which has had less marketing success but is more stringent and representative in our opinion.

The field of management responsible for the efficient and systematic control of the creation, receipt, maintenance, use, and disposition of records, including processes for capturing and maintaining evidence of and information about business activities and transactions in the form of records, is known as information management in record management. An organization or individual creates, receives, and maintains records as proof and information in order to comply with legal requirements or do business.

The practices of records managers, as well as anybody who makes or utilizes records in the course of their business activities, are governed by record management software solutions. In an organization, electronic records management entails:

 • establishing policies and standards.

• Assigning roles and responsibilities.

• Creating and enforcing processes and rules.

• Management of information.

• Providing a variety of services related to record management and use.

• Creating, implementing, and maintaining specific records management systems.

• Including records management in company processes and systems.

All organizations must determine the regulatory environment that affects their activities as well as the documentation needs. Organizational policies and procedures should reflect how the regulatory environment affects their business activities. In its activity records, a business should give sufficient evidence of conformity with the regulatory environment.

To ensure that its business needs for proof, accountability, and information about its actions are addressed, an organization should establish, document, maintain, and promulgate policies, procedures, and practices for records management.

We offer a full license model, as well as training, installation, and support, all at very reasonable pricing.

For more information, please contact us using the form on our website.

SolaPOS

Regardless if you’re operating a small shop or a restaurant, you would want automation to be on your side when managing sales transactions. And this is what point-of-sale (POS) software is all about.

SolaPOS works great with small businesses, most notably, with restaurants. For food establishments, fast and efficient service is paramount. Failure to quickly take and serve orders could result in lost business and bad reviews.

Unlike clunky cash registers, SolaPOS can also help you with time-keeping on top of payment processing. 

Beyond standard payment, it is capable of bill splitting if you’re operating a restaurant. 

SolaPOS pretty much handle every process relevant to sales and service.

SolaPOS can also track inventory, report on performance, and generate forecasts, to name a few. These and more features make SolaPOS virtual business advisors. 

We have a comprehensive licensing model, training, installation and support is also available at very competitive prices.

For more information contact us through the contact box on our website.

SolaDesk

SolaDesk is a tool that can help your business convert customer issues and requests into tickets. Support agents can track these tickets from their help desk inbox, prioritize urgent requests and collaborate with other team members for speedy resolution. 

Moreover, such a tool offers presentation-ready reports to evaluate support performance and monitor customer satisfaction. 

Benefits of SolaDesk Help Desk Software

Let’s see how SolaDesk ticketing system can help your business delight customers without burning a hole in your wallet. 

  • Reduce Customer Support Costs
  • Enhance Productivity with Automation
  • Encourage Self-Service
  • Capture Customer Feedback

Features of SolaDesk Help Desk Ticketing System 

If you search for a help desk tool, you must know about what features to look for. Let’s take a look at some powerful help desk features that will make your life easier. 

Shared Inbox: The shared inbox feature helps you manage multiple shared email accounts such as support@, info@, complaints@, etc., in one place. Instead of waiting for someone to log out from their account, multiple agents can reply to emails simultaneously, avoid collisions, and collaborate with each other in real-time. 

Ticket Prioritization: SolaDesk helps you prioritize customer issues so your support reps can tackle the most critical issues first. You can mark tickets as High, Low, or Normal priority and also color-coded them. So the moment agents log in to their help desk, they will know which tickets deserve urgent attention. 

Chatbots: This is another remarkable feature that is offered only by the best help desk tools. Chatbots are basically computer applications or systems that can simulate human-like conversations. You can build powerful Chatbots for your website, customize the script, and assist customers round the clock. 

Reports & Analytics: Support managers need the right data at their fingertips to check performance and make informed decisions. With the reporting dashboard, you can monitor key the average first response time, ticket resolution time, pending tickets, agent ratings, and other help desk metrics that are relevant to your business. 

Seamless Integrations: Help desk systems can also be integrated with other third-party tools. So instead of switching between multiple tools, your agents can achieve the same tasks from a single interface.

 For example, you can integrate your free help desk ticketing system with a CRM tool and allow agents to get a 360-degree view of the customer data. 

We have a comprehensive licensing model, training, installation and support is also available at very competitive prices.

For more information contact us through the contact box on our website. 

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